Summary

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This Privacy Policy sets out how Rachel Platt Garden Design uses and protects any information that you give Rachel Platt Garden Design when you use this website. Rachel Platt Garden Design is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Identity and Contact Details 

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This site in managed in accordance with the relevant data protection legislation in the UK. The data controller is Rachel Platt of Woodside Cottage, Spinfield Lane, Marlow, SL7 2JW. 

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You can contact our privacy officer at the address above or by emailing rachel@rpgardendesign.com

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The Data

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Whilst you use this website we may collect information that is personally identifiable. The table below describes the information we collect and why we do so. 

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• Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. For more information regarding Wix.com's privacy policy, how they process their data and why, please follow this link and go to clause 6 users-of-users.

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• We collect your Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This helps us to understand how people use our site; understand your needs; provide you with a better service; help our service providers to diagnose and repair faults and help us to detect and respond to hacking and criminal activity. The legal basis this falls under is legitimate interest.

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• We collect your contact details and information you provide on a contact form and email. We require this information in order for us to respond to your enquiry, provide you with information that you have requested and for internal record keeping. The legal basis this falls under is consent.

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• We also use your contact details to send you information about out services. The legal basis for this is legitimate consent. You have the right to opt out at any time.

 

Date Sharing

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We may share your information with other companies in line with the purposes listed above. In all cases, we have contacts and agreements in place to ensure that your information is protected and is not used for any other purpose then those lists above. Companies that we share information with are: 

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• Other companies that are relevant to the design and implementation of your garden where applicable to provide you the service.

• Companies involved with the design, hosting and maintenance of the website and our email and IT systems.

• Companies providing us with marketing services.

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Security 

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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

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International Transfer

 

Where information is transferred outside of the EEA, we ensure that appropriate safeguards are in place to protect your information to the same or an equivalent level as would be found in UK and EU data protection legislation. The safeguards we use are:

• Ensuring the country is the subject of an EU adequacy decision; or

• Ensuring the company is a member of an adequate. Legally-binding scheme such as EU-US Privacy Shield; or

• Ensuring the contract includes ICO-approved model contract clauses; or

• Ensuring the organisation is subject to ICO-approved binding corporate rules or an ICOapproved code of conduct.

 

Retention

 

In accord with relevant data protection legislation, we will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have. If you require further information about our information retention policies, please contact us.

 

Your rights

 

Under UK and EU data protection legislation, you have a number of rights with respect to your information. These include:

 

• The right to be informed about the information we hold about you.

• The right of access to the information we hold about you.

• The right to have any errors rectified.

• The right to withdraw consent (where consent is the basis of processing).

• The right to object to processing.

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If you have any questions about the information we hold, how we use it or how to exercise these rights, please contact us using the contact details above. You can also use the opt-out facilities provided in our marketing emails to change your preferences and consents at any time.

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

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You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us. 

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If you believe that any information we are holding on you is incorrect or incomplete, please write too or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

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Complaints

 

If you have any cause for complaint about the way we care for your information, please do contact us and we will do our best to resolve the situation for you. You also have the right to complain directly to the Information Commissioner’s Office. You can find details of how to contact them here: https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

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How we use cookies 

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A cookie is a small text file which asks permission to be placed on your computer's hard drive or mobile device when you visit a website. Once you agree, the file is added. Accepting a cookie enables the website/web application to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your actions and preferences. Cookies allow web applications to respond to you as an individual. 

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A number of our pages use cookies to remember: 

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• If you have agreed (or not) to our use of cookies on this site.

• Traffic log information to help use analyse which pages are been used. These cookies are also stored by Google Analytics, the Google service which measures the effectiveness and efficiency of the website for statistical analysis purposes. 

• If you have already replied to a pop-up.

• Your display preferences, such as contrast colour settings or font size if applicable. 

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A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. These cookies are not used for any purpose other than those described here. 

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How to control cookies

 

You can choose to accept or decline cookies. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and this may prevent you from taking full advantage of the services and functionalities of the website. 

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Links to other websites 

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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

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